Will Costco Install Tires Purchased Elsewhere Programs
I called next day to book the appointment and the guy told me to bring a tire only. How can I bring a tire without the car? He also asked me to come earlier since all day is already booked. So I came early around 9:20am and another guy said it opens at 10am so I had to wait outside in the cold weather.
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Lets say I just bought a new car and it has less than 1,000 miles on it and I get a flat in their parking lot they won't repair it. I don't care if I didn't buy it there, not looking for free repair, charge me the $20 and fix the F'n thing. Maybe I'll be more apt to buy from you next time instead of Tirerack when I do need new ones!
Not a word said about the difference in tread depth. I ran into slick roads. Put it in 4 wheel drive. Lost my front diff in 90 miles. A little over $4000 I am back on the road again.
Will Costco Install Tires Purchased Elsewhere
I brought to him my last wheel alignment, but what about the one from 2 years ago? 'You have to do an alignment every year.' I said I did (I have a lifetime alignment deal with Firestone), then I had to get an email from Firestone. Again he really didn't care, all he wanted was to discourage me and make things difficult for me, never had an experience like that at Costco.
Costco accepted new tire cost only. Costco and Gallagher Bassett, which is Costco's claim third party company, denied my claim with ridiculous answers. They mentioned there is no relationship between lower tire load index and flat tire due to pothole on highway (driving speed was around 70 miles/hour). I believe there should be a relationship. Otherwise, why did OEM and manufacturer establish a tire load index, which is tire load carrying capacity? Money does not matter, I want justice!
My tire was blow out 3 times within 4 months due to a pothole on a highway (around 70 miles/hour) and my all wheels were bent. While I got a Costco road hazard warranty service 3 times, they did not notice it! Finally, they found their mistake in April 2018. So, I claimed fee of wrong tires, 3 times previous warranty installation, and fee of new wheels.
How To Install Tires
Does your tire shop install tires purchased elsewhere? Always use the Costco Auto Buying program when looking for a new vehicle. I've now purchased two sets of car tires from Costco. Why You Shouldn't Buy Tires at Costco. I could have them re-install my old tires.
We depend on our van to shuttle our kids. Thank you, Nelson for rectifying the safety issue with our mini van.
But now, after reading through these complaints, I am convinced it will be a big waste of my time to even try talking reasonably with staff at this establishment. I have decided to go to a smaller, regional tire store that does tires only. What makes this particularly difficult is the fact that my family and I have had nothing but very good experiences on the food and consumer products side of Costco. How can a store that does so remarkably well with regular consumer dry goods and fresh food and produce fail so miserably in their tire store???
Most places won't do that without prorating the old tire. Some of the tire dealers where I live (thanks to Sam's and Costco I'm sure) now also offer the free lifetime rotating and balancing, and the prices are not that far off from the discount warehouses either, but very few places I've ever found (other than car dealer mechanic shops) will set appointments for tire rotation. That's like oil changes. First come first serve. IMO, Costco does a great job - good quality work and cheap prices. However FMF makes a good point on timing. Plan on an hour at least.
You will get a call when your tires arrive. When I spoke with the guy on the phone, he said wait times could vary and that I should probably make an appointment in order to guarantee my place in line. This location also offers appointments on weekends which is extra bonus points for them. The average wait time for drop-ins would be about 4-5 hours is what I was told. I had an 11am appointment and their instructions tell you to arrive 15 minutes early in order to check-in and do a walk-through of your vehicle. I suggest that you show up much earlier than this because there are a lot of drop ins and even though there are two people manning the counter at a time, people come in waves. They also sell batteries using the same line and some people take way longer than others to make their purchase.
Original review: Nov. 26, 2017 Sent me out the door with 10/32 difference between front and back tires (I bought two new tires) 8/32 left on the two tires I kept.
Original review: Oct. 3, 2017 I am a long time Costco member and recently became an executive member.
Because the fronts always wear out much faster than the rears. So leave the rears alone and they will go many more miles than if you rotate them to the front. When needed, just replace the fronts with two new tires that match the rears. This applies to cars with a fixed rear axle. It also applies to cars that have independent rear suspension. With independent suspension, each tire at each corner takes a set as they wear. If you keep moving them around you just cause uneven and thus, faster wear.
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